Simyke Shipping Guide
Delivery Areas
USA and UK （remote areas are not supported）
shipping Cost
1.Free shipping within the United States，(excluding Hawaii, Alaska and Puerto Rico).
2.Free shipping within the UK，(excluding Northern Ireland, Channel Islands, and BFPO).
Delivery Time
We offer fast shipping! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 4 to 10 business days. Please consider any holidays that might impact delivery times.
For Pre-Ordered or Back-Ordered Items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking Your Order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show.
Lost/Stolen Packages：
Simyke Baby is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
Frequently Asked Questions
Q: How do I know where my package has arrived?
A: After we ship your order, we will send you a tracking number via email so you can check the status of your package on Simyke Track Order page.
Q: Can I change my address?
A: If your order has not yet shipped out, we can help you change the address. However, if the order is already on its way to the destination, we won't be able to change the address. In this case, you may need to contact your local logistics company for a solution.
Contact us
If you have any questions or need further assistance, please feel free to contact us.
Currently, we do not support phone services but offer assistance via email and online chat tools. Due to service hours, we highly recommend using email. The official email address is service@simykebaby.com .